Privacy Policy

We value your trust in us to use, store and share your information. In this notice we explain how we collect personal information about you, how we use it and how you can interact with us about it.

Who we are

Sunderlands Travel Ltd are authorised by ABTA. Our registered office is 10 Bury Road Rawtenstall Lancashire BB4 6AA Registered in England and Wales, company no. 4549434.

How we collect information about you

We collect personal information from you, for example when you enquire about making travel arrangements with us, and complete transactions requiring passport and various payment details.

How we keep your information safe

We protect your information with security measures under the laws that apply. We keep our computers, files and building secure. When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.

How long we keep your information

We will hold your information while you are a customer and for a period of time after that. We do not hold it for longer than necessary.

Meeting our legal and regulatory obligations

To use your information lawfully, we rely on one or more of the following legal bases

>performance of a contract

>legal obligation

>protecting the vital interests of you or others

>public interest

>our legitimate interests

>your consent

Before you give your consent, we tell you what information we collect and what we use it for. You can remove your consent at any time by contacting us.

How we use your information

We will use your name, address, payment and passport details to complete your booking with us. We will also use your details to manage your arrangements when necessary.

For the purpose of completing your booking we will have to disclose some of your information to the providers of the services making up your arrangements (who could be located outside the UK/EEA)

We may also have to disclose some information to third parties in relation to customer services, credit card processing or other services. Credit / Debit Card payments are processed via our Merchant provider on their secure platform, and include the card type, date & time, amount, card expiry date, billing postcode, your address and other related information. It is a mandatary requirement that we are PCI DSS Compliant – this is an annual revue by the payment card industry date security standards.

Your personal information rights

You can exercise your rights by contacting us in writing at 10 Bury Road, Rawtenstall BB4 6AA, by phone on 01706 225625 or by e.mail at sunderlandstravel@travmail.net or in person.

You can ask us for a copy of the personal information we hold and how we have shared it.

You can change your mind whenever you give us your consent to hold personal, payment and passport information and you may ask us to delete same (your right to be forgotten)

Making a complaint

If you have a complaint about the use of your personal information, please let us know. This will give us the opportunity to put things right as quickly as possible – please contact us as above.

You can also contact the Information Commissioners Office at https://ico.org.uk

Updates to this notice

We will make changes to this notice as necessary, particularly when we change how we use your information, and change our technology and products for which we use your information.

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